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Terms and Conditions

Terms and Conditions

Policy Regarding CANCELLATION / NO SHOW / EARLY DEPARTURE
In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation charges would be as follows:

120 days prior to arrival – 5% of the Tour + Actual service cost (like train tickets etc.)
120 - 61 days prior to arrival – 10% of the Tour + Actual service cost
60 - 31 days prior to arrival – 25% of the Tour + Actual service cost
30 - 16 days prior to arrival – 40% of the Tour + Actual service cost
15 - 07 days prior to arrival - 60% of the tour + Actual service cost.
06 days - 72 hours prior to arrival - 75% of the tour + Actual service cost.
Less than 72hours or No Show – No Refund


Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.

In case of special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).

Also there is a seperate cancellation policy for some hotels like oberoi hotels: Hotel The Oberoi New Delhi , Amar Vilas Agra , Raj Vilas Jaipur , Vanya Vilas Ranthambhore , Udaivilas Udaipur ,Trident hotels , Taj Hotels, Casino Group of Hotels, Hotel Imperial New Delhi as these hotels are charging for 1 night retention charges if cancelled or amended 30 days in advance & retention for entire stay in cancelled or amended 8 days in advance .

There are few hotels , who normally ask for non- refundable deposit at the time of booking for example - hotels in Goa during peak period, Bangaram Island Resort - Lakshdweep, hotels in Buddhist sector , Port Blair, Surya Samudra in Kovalam, Kabini River Lodge, Teekhi Magri in Rajasthan, Haveli Braj Bhushan Ji in Bundi Rajasthan , hotels in Hospet & Badami, hotels in Maldives etc. Therefore you are requested to please check with us regarding the refund policy for above mentioned hotels.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

In case of Special Trains Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable. In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.

Refund :
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Travel Insurance: You are required to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Arrival and Departure Policy

Check-In - 1200 Hours

Early arrival is subject to availability. For guaranteed early check-in,
reservation needs to be made starting from the previous night.

Check - Out - 1200 Hours
Later check-outs are available on request and subject to availability / Payment


Payments
For the services contracted, some advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid either before your arrival or upon arrival in INDIA – but definitely before the commencement of the services. Culture Holidays hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.

Mode of Payment
Advance payment can be made through Wire Transfer to our bank or through Mail Authorization through credit cards. We accept Master and Visa Credit cards. Upon arrival in INDIA, the payment can be made in cash. In case of payment through credit card, a small amount of bank processing fee would be applicable on the amount being paid by credit cards.

payments by wire transfer
For wire transfer our bank details are:

A/C NAME : CULTURE HOLIDAYS (INDIA) PVT. LTD.
BANK : CITI BANK
A/C NO: 0124 830 222
BRANCH : JEEVAN BHARTI BUILDING, CONNAUGHT PLACE, NEW DELHI , INDIA
SWIFT CODE : CITIINBXIBD

Payments for Indians
our bank details are:

A/C NAME : CULTURE HOLIDAYS (INDIA) PVT. LTD.
A/C NO: 6291-05-044764
BANK : ICICI BANK
BRANCH : KAROL BAGH , NEW DELHI , INDIA

Our liabilities & limitations
All efforts will be made sincerely to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Culture Holidays, New Delhi act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.

 
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